Today, I am writing this blog because I did not have a chance to conduct the SQL training with the support team yesterday before I departed for a new adventure; I feel like I owe it to them to give them something. This is part one of the training session. This part is about SQL basics. Part two is about using patterns to gain efficiencies in your day-to-day work. Let’s start with part one: SQL Basics.
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What is Jira Query Language (JQL)?
Jira Query Language (JQL) is a text-based query language used to extract specific data from the Jira database. Jira is a swamp of tickets that can weigh you down in the mud of ambiguity, but JQL can help you navigate once you know the syntax. With JQL, you can create structured queries to retrieve the desired issues based on various criteria.
Why Is JQL Essential?
- Search for Issues: Use JQL to search for issues based on project name, issue type, status, assignee, priority, and more.
- Operators and Functions: JQL supports a range of operators to compare values, combine conditions, and perform text matching.
- Agile Project Management: JQL is particularly valuable for agile teams, as it maintains clarity and alignment among team members and stakeholders.
- Quick Access to Information: JQL enables quick access to relevant information, allowing you to focus on essential tasks.
A Comprehensive Guide for Support Managers
Introduction
Being a new support manager or suddenly finding yourself responsible for the success of a support team is a little unnerving. There are plenty of resources online, but here is a summary of things I have learned while running a support team. I hope everyone else finds this helpful. Feel free to reach out to me on LinkedIn with your questions or concerns or even to be mentored; I love meeting new friends.
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