KPIs – LDNDeveloper

A Comprehensive Guide for Support Managers

Introduction

Being a new support manager or suddenly finding yourself responsible for the success of a support team is a little unnerving. There are plenty of resources online, but here is a summary of things I have learned while running a support team. I hope everyone else finds this helpful. Feel free to reach out to me on LinkedIn with your questions or concerns or even to be mentored; I love meeting new friends.

Balancing Onshore and Offshore Engineering Teams

Introduction

In today’s globalized world, many companies leverage onshore and offshore engineering teams to optimize resources and maximize productivity. However, striking a balance between these teams and ensuring their success can be challenging. As a VP of Engineering, I’ve learned a few strategies that can help.

Balancing Onshore and Offshore Teams

Clear Communication: Establish clear communication channels and regular meetings across all teams. This ensures everyone is aligned with the company’s goals and objectives.
Defined Roles: Clearly define each team’s roles and responsibilities. This helps avoid confusion and task overlap.
Cultural Sensitivity: Understand and respect the cultural differences within your teams. This fosters a positive working environment.