Today, I am writing this blog because I did not have a chance to conduct the SQL training with the support team yesterday before I departed for a new adventure; I feel like I owe it to them to give them something. This is part one of the training session. This part is about SQL basics. Part two is about using patterns to gain efficiencies in your day-to-day work. Let’s start with part one: SQL Basics.
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A Comprehensive Guide for Support Managers
Introduction
Being a new support manager or suddenly finding yourself responsible for the success of a support team is a little unnerving. There are plenty of resources online, but here is a summary of things I have learned while running a support team. I hope everyone else finds this helpful. Feel free to reach out to me on LinkedIn with your questions or concerns or even to be mentored; I love meeting new friends.
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