ldnDeveloper, Author at LDNDeveloper

SQL Basics

Today, I am writing this blog because I did not have a chance to conduct the SQL training with the support team yesterday before I departed for a new adventure; I feel like I owe it to them to give them something. This is part one of the training session. This part is about SQL basics. Part two is about using patterns to gain efficiencies in your day-to-day work. Let’s start with part one: SQL Basics.

Unleashing the Power of AI for Business Success

Staying competitive is paramount in the rapidly evolving business landscape. One way to ensure this is by harnessing the power of AI. This blog post will delve into how we can use AI to simplify tasks, make decisions, organize our day, and conduct research. I will also discuss the potential risks associated with using AI and how to mitigate them.

Simplifying Tasks with AI

AI can automate repetitive tasks, freeing our time to focus on more complex issues. But how does this work? AI tools like Taskade, Todoist, and TimeHero use algorithms to handle data entry, respond to basic customer inquiries, or sort and categorize emails. These tools learn from the data they process, improving their performance.

A Guide to Customer Success in Fintech

As a technology leader in the fintech industry, I’ve observed that the key to a successful fintech platform is its ability to serve and retain its customer base. In this blog, we’ll delve into what fintech companies can do better, the factors that influence customer loyalty, and the expectations customers should have from fintech companies.

Serving the Customer Base

Fintech companies can enhance their service by focusing on personalization and convenience. By leveraging data analytics, fintech platforms can offer personalized financial advice, product recommendations, and targeted marketing campaigns. Additionally, by offering 24/7 customer service and user-friendly interfaces, fintech companies can provide the convenience that today’s customers demand.

What is Jira Query Language (JQL)?

Jira Query Language (JQL) is a text-based query language used to extract specific data from the Jira database. Jira is a swamp of tickets that can weigh you down in the mud of ambiguity, but JQL can help you navigate once you know the syntax. With JQL, you can create structured queries to retrieve the desired issues based on various criteria.

Why Is JQL Essential?

Search for Issues: Use JQL to search for issues based on project name, issue type, status, assignee, priority, and more.
Operators and Functions: JQL supports a range of operators to compare values, combine conditions, and perform text matching.
Agile Project Management: JQL is particularly valuable for agile teams, as it maintains clarity and alignment among team members and stakeholders.
Quick Access to Information: JQL enables quick access to relevant information, allowing you to focus on essential tasks.

A Comprehensive Guide for Support Managers

Introduction

Being a new support manager or suddenly finding yourself responsible for the success of a support team is a little unnerving. There are plenty of resources online, but here is a summary of things I have learned while running a support team. I hope everyone else finds this helpful. Feel free to reach out to me on LinkedIn with your questions or concerns or even to be mentored; I love meeting new friends.

Open Banking in Canada – A Comprehensive Guide

What is Open Banking?

Open banking is a system in which banks and other financial institutions allow third-party companies (like phone applications) to access your financial data securely and only with your consent. CTV News reported in March to expect an announcement on April 16 as part of the budget release. The Department of Finance wrote that the adoption of the government framework could be done by 2025. My Fingers Are Crossed!

Embracing Omnichannel with a CRM for Financial Institutions

Omnichannel Platform and Its Importance for Financial Institutions

An omnichannel platform is a customer-centric approach that integrates all channels to provide a unified and consistent experience whether customers are at a physical store, using an app, or on a website. It aims to create a seamless shopping experience across all in-store, mobile, and online channels.

An omnichannel platform allows financial institutions to integrate all these channels, ensuring customers enjoy a unified and consistent experience. It also provides financial institutions valuable insights into customer behaviour, preferences, and trends, enabling them to make data-driven decisions.

Balancing Onshore and Offshore Engineering Teams

Introduction

In today’s globalized world, many companies leverage onshore and offshore engineering teams to optimize resources and maximize productivity. However, striking a balance between these teams and ensuring their success can be challenging. As a VP of Engineering, I’ve learned a few strategies that can help.

Balancing Onshore and Offshore Teams

Clear Communication: Establish clear communication channels and regular meetings across all teams. This ensures everyone is aligned with the company’s goals and objectives.
Defined Roles: Clearly define each team’s roles and responsibilities. This helps avoid confusion and task overlap.
Cultural Sensitivity: Understand and respect the cultural differences within your teams. This fosters a positive working environment.

A Data Architect’s Guide to Database Design and Management

Introduction

Designing and managing databases is a critical task in data architecture. This blog post aims to provide insights into various aspects of database design, hosting, security, scalability, and the use of data for machine learning or AI.

Crafting a Successful Software Development Roadmap – A Guide for Product Managers

Introduction

As a product manager, one of your key responsibilities is creating and managing the software development roadmap. This strategic document serves as the guiding light for your development team, outlining your product’s vision, direction, and priorities over time. But how can you ensure your roadmap succeeds with developers and the business? This blog post explores best practices for planning, engaging, measuring, reviewing, and communicating your software development roadmap.